Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Paddi website at paddi.app, the Paddi web and desktop apps, the Paddi CLI, and the Paddi Slack app (collectively, the "Service"), operated by Paddi ("we," "us," or "our"). Paddi is an AI PM Agent that turns user feedback into prioritized requests and specifications ready for code agents.

By creating an account or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to both you and that organization.

The Service

Paddi collects user feedback from the sources you connect, analyzes it against your codebase and project context, prioritizes it, and produces specifications that can be handed to code agents for implementation. The Service is provided on an ongoing basis and may evolve over time.

We may add, modify, or discontinue features at any time. For changes that materially reduce core functionality, we will provide reasonable advance notice.

Eligibility and Accounts

You must be at least 16 years old to use the Service. You are responsible for the accuracy of your account information, for keeping your credentials confidential, and for all activity that occurs under your account. Notify us promptly at hello@paddi.app if you suspect unauthorized access.

Acceptable Use

You agree not to:

• Use the Service in violation of any applicable law, regulation, or third-party rights.
• Submit content, or connect repositories, channels, meeting accounts, or other sources, that you do not have the right to share with us or to have processed by the Service.
• Attempt to gain unauthorized access to the Service, other users' data, or our infrastructure, or interfere with the Service's operation or security.
• Reverse engineer, scrape, or use automated means to extract the Service's underlying models, prompts, or data, except where such restriction is prohibited by law.
• Use the Service to generate content that is unlawful, malicious, deceptive, or designed to harm others — including malware, or code intended to compromise systems you are not authorized to test.
• Resell, sublicense, or provide the Service to third parties as a standalone offering without our written permission.

Your Content

You retain all ownership of the requirements, feedback, documents, code, and other material you submit to or connect with the Service ("Your Content"). We claim no ownership over it.

You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and display Your Content solely to operate and provide the Service to you — including sending it to the AI providers and integrations described in our Privacy Policy. This license ends when you delete Your Content or close your account, except for backups retained for a limited period and content we are required to keep by law.

You are responsible for Your Content and for having the rights necessary to submit it, including any permissions required from your employer, clients, or users. If Your Content includes personal data of others — such as customer feedback, Slack messages, or meeting transcripts — you are responsible for giving any notice and obtaining any consent required by law, including from meeting participants before their meetings are transcribed.

AI Output

The Service uses AI models to produce analyses, prioritization recommendations, requests, and specifications ("Output"). As between you and us, you own the Output generated for you, subject to these Terms.

You acknowledge that:

• Output may be incorrect. AI systems can produce inaccurate, incomplete, or unsuitable results. Output is a recommendation, not professional advice or a guarantee of correctness.
• You are responsible for review. You must review any specification before acting on it or handing it to a code agent. You remain accountable for what ships to your users.
• Output may not be unique. Similar inputs from other users may produce similar Output, and we make no claim that Output is original or non-infringing.
• Actions are taken at your direction. When you connect an integration, the Service acts on your behalf within the permissions you have granted — for example, posting messages in Slack or exporting specifications to Notion or Jira.

Third-Party Integrations

The Service connects to third-party platforms such as GitHub, Slack, Notion, Jira, Google Drive, and meeting platforms when you authorize them. Your use of those platforms is governed by their own terms and privacy policies. We are not responsible for their availability, behavior, or changes to their APIs, and we may suspend an integration if a provider's terms or technical constraints require it. You are responsible for the permissions you grant and may revoke them at any time.

Plans, Fees, and Billing

Each plan, including the free plan, includes a usage limit for each billing period. When you reach it, AI features pause until the next period or until you upgrade.

Paid plans are billed in advance on the cycle shown at checkout and renew automatically until cancelled. Fees are non-refundable except where required by law. You may cancel at any time; cancellation takes effect at the end of the current billing period, and you keep access until then.

We may change pricing with at least 30 days' notice before the change applies to your next renewal. Taxes, where applicable, are your responsibility.

Our Intellectual Property

The Service — including its software, design, documentation, and the Paddi name and logo — is owned by us and protected by intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service, and nothing more. All rights not expressly granted are reserved.

Feedback you send us about the Service is voluntary, and we may use it without obligation or compensation to you.

Suspension and Termination

You may stop using the Service at any time, and ask us to delete your account by contacting hello@paddi.app. We may suspend or terminate your access if you materially breach these Terms, if your use poses a security or legal risk, or if required by law — with notice where reasonably possible.

On termination, your right to use the Service ends immediately. Data deletion follows our Privacy Policy. Sections that by their nature should survive termination — including ownership, disclaimers, limitation of liability, and indemnification — will survive.

Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted operation. We do not warrant that the Service will be error-free, secure, or continuously available, or that Output will meet your requirements.

Limitation of Liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, goodwill, or business interruption, arising out of or related to your use of the Service — including damages arising from Output, actions the Service takes on your behalf, or code agents' use of Output.

Our total liability for all claims relating to the Service will not exceed the greater of the amounts you paid us in the twelve months before the event giving rise to the claim, or USD 100.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, and expenses (including reasonable legal fees) arising from Your Content, your use of the Service, your violation of these Terms, or your violation of any law or third-party right.

Governing Law

These Terms are governed by the laws of Taiwan (Republic of China), without regard to conflict-of-law rules. Any dispute arising from these Terms or the Service will be subject to the exclusive jurisdiction of the Taiwan Taipei District Court as the court of first instance, except where mandatory consumer protection law in your country of residence gives you the right to bring a claim elsewhere.

Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email and/or a prominent notice within the Service, and update the "Last updated" date above. Continued use of the Service after the changes take effect means you accept the revised Terms.

Contact Us

If you have any questions about these Terms, please contact us:

• Email: hello@paddi.app
• Website: https://paddi.app